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Help & support
Help & support

For help with a current product or service or refer to FAQs and developer tools

support@branddunyasi.com

Call Us
Call Us

Call us to speak to a member of our team.

+90 543 668 09 34

(+44) 740 075 4208

Business Department
Business Department

Contact the sales department about cooperation projects

(+44) 740 075 4208

Global branch
Global branch

Contact us to open our branches globally.

+90 543 668 09 34

(+44) 740 075 4208

Get in touch

Do you want to know more or contact our sales department?

Visit the Knowledge Base
Visit the Knowledge Base

Browse customer support articles and step-by-step instructions for specific features.

Watch Product Videos
Watch Product Videos

Watch our video tutorials for visual walkthrough on how to use our features.

Get in touch with Sales
Get in touch with Sales

Let us talk about how we can help your enterprise.

Frequently asked questions

Feeling inquisitive? Have a read through some of our FAQs or contact our supporters for help

Contact Us
Contact Us Support Center

We usually reply within a few hours during business days. For urgent issues, you’ll have a direct contact to reach us quickly.

We support English, Arabic, and Turkish to make communication easy and clear.

Yes. From day one, you’ll have a single point of contact who manages your project and keeps everything on track.

If you’re a small or medium-sized business looking to grow online and increase sales, our solutions are built exactly for you. We adapt to your industry and goals.

Yes. We design every solution with scalability in mind, so you can add new features or upgrade as your business expands.

Absolutely. We make sure everything is user-friendly and provide training so you can easily manage your site or service without needing advanced skills.

Your satisfaction is our priority. We work closely with you during the process to avoid surprises, and revisions are included. If expectations are not met, we have a fair refund policy in place.

Yes. If we fail to deliver what was promised in your package, you’ll receive a refund. We believe in delivering value, not excuses.

All payments go through secure, trusted gateways. Your data and project information are treated with strict confidentiality.

You won’t be left alone. Every package includes a support period where we help you with updates, fixes, or training. Ongoing maintenance plans are also available for peace of mind.

Yes. We give you a walk-through (video or live session) so you or your team can manage your website easily.

You can reach us via email, Whats App, or Telegram — and we typically reply within the same business day.

You’re getting a complete, ready-to-use solution tailored to your business. Each package clearly lists what’s included, with no hidden surprises. We focus on delivering a professional website/service that’s designed to bring you results — more leads, more sales, and more growth.

Depending on the package you choose, you’ll get design, development, mobile-friendly optimization, SEO basics, and dedicated support. Higher packages include advanced features like integrations, analytics, and custom branding.

Every project is tailored to your business needs. We may use proven frameworks to save time, but your branding, goals, and industry are always at the centre of the work.

Absolutely. We provide a portfolio and real examples of projects we’ve delivered so you can see the quality before committing.

Brand Dünyası was built on the belief that every business deserves a professional online presence that drives sales. We’ve worked with SMEs across industries and delivered measurable results. We’re transparent, responsive, and focused on long-term client relationships.

Yes, we share feedback from past clients who saw real growth after working with us. Their success stories are the best proof of what we deliver.

Yes, we operate as a legal entity and provide invoices for all transactions. This means you can work with us confidently, knowing you’re backed by a registered company.

Once you confirm your order, we immediately schedule a kickoff call to understand your business. We then start the design and development process, share updates with you step by step, and only deliver once you’re fully satisfied.

Delivery time depends on the package and your requirements. A basic project can be ready in 7–10 business days, while advanced custom builds may take 3–4 weeks. We’ll give you a clear timeline upfront.

Yes. We keep communication open via email, Whats App, or Zoom — whichever is easiest for you. You’ll always know what stage we’re at.

Definitely. We include revisions in every package to make sure the final result matches your vision.

No. We believe in transparent pricing. The package price you see is exactly what you pay. If you request something outside the package, we’ll give you a clear quote before doing anything.

Yes. For larger projects, you can pay in instalments — usually a 50% deposit to start and the balance upon completion.

We accept secure online payments via bank transfer, Wise, PayPal, and other trusted platforms.

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